Monday, June 5, 2023

JOB: Technical Support Engineer At Gilak

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APPLY HERE

Location: Noida

Company: Gilak

Job Description

Gilat Satellite Networks is a leading global provider of satellite-based broadband communications. With over 35 years of experience, we design and manufacture cutting-edge ground segment equipment, and provide comprehensive solutions and end-to-end services, powered by our innovative technology.

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We are currently looking for Tier2 Support Engineer in ASIA region, providing services and support for Gilat products and solutions.

What you will do

  • Provide technical Support to Gilat Customers for Gilat and third party products (IP Networking, Cellular, RF and Satellite communication)
  • Perform software upgrades, onsite Installation, Site survey, and Analysis of problems
  • Lead worldwide Demos related to Gilat’s products and solutions (mainly in Asia region)
  • Perform Customer visits, Provide Analysis reports, technical document and frontal training.
  • POC for dedicated customers (Weekly conference calls)
  • Resolve Customer Service Request within SLA
  • Work with ERP Systems (SAP, CRM, SharePoint)

Requirements

  • B.E / B. Tech – Electronics / Communication Engineering
  • At least 3 years of experience, working as customer service engineer in customer environment – Must.
  • Experience with remote connection (Team viewer, VPN, Etc) – Must.
  • Good level of English – Must
  • Working knowledge in TCP/IP networking (protocols, Sniffer Analysis) – Must.
  • Ability to work during weekends and holidays – Must.
  • Ability to go out station/abroad – Must.
  • Be familiar with VSATs and Satellite communications – Must.
  • Be familiar with RF equipment and testing tools (Cable types, Connectors, Spectrum Analyzer, Power meter etc) – Must.
  • Be familiar with Earth station antennas (RFT, UPLC, ACU) – Advantage
  • Be familiar with Cisco switches and routers (Commands, configuration, routing protocols) – Advantage.
  • Customer-focused approach and commitment to deliver high-level customer service
  • Strong ability to work independently and in a team environment
  • Capacity to thrive in a fast-paced and rapidly-changing environment

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