JOB: Support Associate At SAP

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Role

Ensure customers come first and put yourselves in customer shoes when making decisions and viewing our processes and programs 24/7.Move fast from idea to value.

  • Support customers with non-technical queries displaying exceptional customer service.
  • To follow predefined procedural quality standards ensuring customer messages are prioritized correctly
  • To seek out opportunities to add value to customers during all interactions
  • Diagnosing and anticipating current and future customer needs and provide assistance with both
  • Engage with and provide feedback on, processes and procedures with a view to possible improvements
  • Maintaining a pleasant working environment for your team.

Role Requirements

  • Managing incoming calls, chat and emails related to customer service inquiries well within the set SLA’s
  • Take ownership of escalations and follow up until closure. Identify and recommend areas for improvement in all areas in which tasks are performed
  • Strong interpersonal skills: team player and consensus-builder, proactive networking attributes, execution focus, and ability to drive change
  • Participate in weekend support activities
  • Ability to work flexibly, multi-task, prioritize, and manage time effectively
  • A bachelor’s degree in Administration or related field.
  • A minimum of 3- 5 years’ experience.
  • Excellent interpersonal, written and oral communication skills.

Qualifications

Graduates from university with a bachelor or master degree(s) or relevant work experience.

Location: Bengaluru

Company: SAP

APPLY HERE

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