JOB: Technical Support Engineer At Trifacta

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Responsibilities

  • Troubleshoot incoming customer problems via email, phone or WebEx
  • Work with existing global teams and developers to provide resolution to customer issues.
  • Research and respond to customer requests and provide detailed explanations to address questions and concerns from the world’s largest Big Data implementations
  • Support the release process of new versions of Trifacta products.
  • Willingness to work hours as needed in order to support our customers.
  • This position may requires participation in an off-hours On-Call Rotation.
  • Create and share knowledge with other engineers and develop customer solutions efficiently

Requirements

  • Self-starter with the ability to work within a fantastic global team
  • B. Tech degree in Computer Science or equivalent work experience
  • Minimum 2 years experience as Application Engineer, Support Engineer
  • Accurate and logical problem solving techniques, strong communication skills, and the ability to work in a team environment under pressure.
  • Solid understanding of Relational Database Concepts
  • Advanced User level knowledge UNIX/Linux
  • Knowledge of the Big Data ecosystem, or experience with Big Data vendors like Cloudera,
  • Horton works, Google Cloud Platform or Amazon EMR is a big plus
  • Ability to quickly assimilate complex problems and develop a resolution strategy.
  • Team player with a customer-focused attitude who enjoys working in a fast paced environment

Location: Bengaluru

Company: Trifacta

APPLY HERE

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