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Company: Xerox
Designation: Specialist Engineer
Total Experience: Min 6 years experience is required
Work Mode: WFO
Qualification
- B.E / Diploma (Electrical & Electronics)
- Candidates Need to travel based on the business requirements.
- Work will be in Metro place only.
Purpose
- Responsible for installation, maintenance and repair of own company and third party products and systems including hardware, software, networking products and operating systems.
- The role provides complete support coverage for equipment assigned to a Production Systems Group (PSG) customer and specializing in Office Equipment in order to maintain the highest possible up-time for the customer. While the support extends from supply replenishment through finished output, including operation of the equipment and finishing devices, it also includes full break/fix repair of the assigned equipment.
Scope
Specific:
- The work undertaken by the role holder is completed in line with the Service Level Agreement and Statement of Work relevant for the customer.
- Provide support related to the operation and maintenance of the assigned client’s equipment, including (as required) equipment consumables management.
General:
- Senior level job with considerable work experience
- Has developed specialized skills or is multi-skilled through job-related training
- Completes a variety of a typical assignments
- May solve problems of a recurring nature, but takes a broad perspective to problems and may identify new, less obvious solutions
- Completes work with a limited degree of supervision
- Acts as an informal resource for colleagues with less experience
- May lead a team in the performance of a variety of tasks that are generally routine
- May have specialized external certification (technical roles)
Primary Responsibilities
- Perform routine services to ensure equipment availability to client site users.
- Perform equipment operation (printing, scanning, copying) to deliver finished documents as required including use of finishing devices.
- Serve as the primary customer contact for providing all maintenance, production and supply inventories of assigned equipment
- Provide appropriate communication, support, and interface to on-site client base as to equipment status and availability.
- Proactively manage consumables and supplies replacement as required.
- Provide customer training on assigned products to improve end user knowledge of equipment functionality
- Maintain appropriate communication with Managed & Technical Services personnel within assigned area of coverage.
- Provide accurate and timely monthly reporting of activities (as required) using activity reporting software and tools.
- Take responsibility for customer satisfaction through proper use of customer management skills and engaging the support of other Xerox personnel as required.
- Develop schedules & implement preventative and corrective maintenance services to maximize equipment uptime and performance.
