Thursday, July 18, 2024

Specialist Engineer (Technical Service Representative (Production) III) At Xerox In Gurugram

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The Job is closed. Check the latest active jobs here.

Company: Xerox

Designation: Specialist Engineer

Total Experience: Min 6 years experience is required

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Work Mode: WFO

Qualification

  • B.E / Diploma (Electrical & Electronics)
  • Candidates Need to travel based on the business requirements. 
  • Work will be in Metro place only. 

Purpose

  • Responsible for installation, maintenance and repair of own company and third party products and systems including hardware, software, networking products and operating systems.
  • The role provides complete support coverage for equipment assigned to a Production Systems Group (PSG) customer and specializing in Office Equipment in order to maintain the highest possible up-time for the customer.  While the support extends from supply replenishment through finished output, including operation of the equipment and finishing devices, it also includes full break/fix repair of the assigned equipment.

Scope

Specific:

  • The work undertaken by the role holder is completed in line with the Service Level Agreement and Statement of Work relevant for the customer.
  • Provide support related to the operation and maintenance of the assigned client’s equipment, including (as required) equipment consumables management. 

General:

  • Senior level job with considerable work experience
  • Has developed specialized skills or is multi-skilled through job-related training
  • Completes a variety of a typical assignments
  • May solve problems of a recurring nature, but takes a broad perspective to problems and may identify new, less obvious solutions
  • Completes work with a limited degree of supervision
  • Acts as an informal resource for colleagues with less experience
  • May lead a team in the performance of a variety of tasks that are generally routine
  • May have specialized external certification (technical roles)

Primary Responsibilities

  • Perform routine services to ensure equipment availability to client site users.
  • Perform equipment operation (printing, scanning, copying) to deliver finished documents as required including use of finishing devices.
  • Serve as the primary customer contact for providing all maintenance, production and supply inventories of assigned equipment
  • Provide appropriate communication, support, and interface to on-site client base as to equipment status and availability.
  • Proactively manage consumables and supplies replacement as required.
  • Provide customer training on assigned products to improve end user knowledge of equipment functionality
  • Maintain appropriate communication with Managed & Technical Services personnel within assigned area of coverage.
  • Provide accurate and timely monthly reporting of activities (as required) using activity reporting software and tools.
  • Take responsibility for customer satisfaction through proper use of customer management skills and engaging the support of other Xerox personnel as required.
  • Develop schedules & implement preventative and corrective maintenance services to maximize equipment uptime and performance. 

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