The Imaging Engineer I installs, inspects, troubleshoots, repairs, calibrates, and verifies the performance of medical imaging equipment including, but not limited to, general radiographic rooms, portables, mammography, ultrasound, bone density, and supporting equipment. This position is required to be familiar with many classes of clinical equipment and may perform maintenance on equipment outside these specialty areas. The Imaging Engineer ensures regulatory compliance, assists in inventory management, and may serve as an advisor to other TriMedx personnel on technical matters concerning specialty equipment. The individual demonstrates adherence to the TriMedx core values in all professional interactions by showing respect to all people, creating real value, initiating meaningful change, and exhibiting integrity.
Technical Service – 40%
- Perform performance assurance (PA) inspections, scheduled maintenance, and operation verification procedures (OVP) on medical imaging equipment
- Repair, install, and calibrate medical imaging equipment
- Inform supervisors of the status of repairs, scheduled inspections, unusual equipment situations, and any customer concerns
- Work with, direct, and document the activities of subcontractors, vendors, and outside service technicians to ensure proper service delivery
- Maintain Clinical Engineering expertise through ongoing training and education
- Assist with Service Operations Special Projects as assigned
Regulatory Compliance – 25%
- Ensure the accuracy and integrity of the equipment database to include the inventory, performance assurance (PA) schedules, nomenclature, and service history
- Adhere to the Medical Equipment Management Plan (MEMP), including all regulatory agency compliances and other applicable policies and procedures
- Responsible for ensuring all service and documentation is complete, timely, and accurate
- Work with Medical Physicist on accurate and aligned radiation outputs to ensure regulatory compliance and patient safety
Account Relationship Management – 25%
- Build and maintain customer relationships
- Discuss equipment status and functionality with clinicians
- Adhere to the Mission, Vision, and Values of the organization(s) served.
- Provide a positive representation of TriMedx services by integrating the core values into job performance
Inventory – 10%
- Perform periodic inspections of current inventory status and maintain common failure parts inventory to ensure equipment uptime
- Verify the completion of security analysis for new customer equipment
- Performs Incoming Inspections (II) to maintain a complete and accurate inventory of medical devices, including trial and evaluation, rental, and loaner equipment in addition to permanently assigned equipment inventory
- Maintain the accuracy and integrity of the equipment database to include inventory, performance assurance (PA) schedules, nomenclature, and service history
- Make recommendations regarding inventory
- All other duties as assigned
Skills and Experience
- Complex computer skills including the ability to interpret error codes, defragment hard-drives, replace power supplies, and interpret computer codes required
- Knowledge of Microsoft Office (Excel) and networking applications required
- Ability to integrate information from a variety of sources
- Excellent interpersonal and customer service skills
- Strong written and verbal communication skills
Education and Qualifications
- Associates degree in a technical/electronics field or equivalent military experience or two years of equivalent experience.
- 6 months experience in the repair, maintenance, troubleshooting, and installation of medical imaging equipment preferred
- Frequently required to reach, pull, and/or employ fine motor skills during the installation, servicing, and maintenance of medical equipment
- Frequently required to bend, crouch, kneel, climb, balance, or otherwise maneuver body while servicing and/or inspecting medical equipment
- Frequently required to operate tools/machinery that use hand and/or foot controls (e.g. drills, saws, electronic test equipment) when servicing medical equipment
- Frequently required to lift, carry, or otherwise move up to 50 lbs while working with medical equipment
- Valid drivers license required; variable travel requirements depending on primary site that may require use of personal vehicle
Monitoring and Measurement
- Behaviors (Only check Leadership Behaviors if this position manages associates)
- Associate Behaviors: customer focus, ownership, core values, collaboration
Leadership Behaviors: Leads the Business (customer orientation, bias for action, ownership, continuous improvement), Manages Self (honest, humble, curious, self-aware), Leads Others (respectful, collaborative, develops others, communication)
Medical Device Maintenance & Repair: Demonstrates deep understanding of the principles of maintaining and repairing medical assets in accordance with company policy and manufacturer recommendations. Proficiency in specific modalities is dependent upon work location.
Use of Computerized Medical Assistant Management Systems: Demonstrates understanding of software systems (RSQ, Service Now) used to manage maintenance and repair of medical assets. Able to use the systems in accordance with company policy to properly document service information in accordance with company and manufacturer guidelines.
Regulatory Compliance: Understands all relevant regulatory requirements and demonstrates applicable compliance with regulations.
Compliance with ISO Policies & Procedures: Understands applicable QMS & ISMS policies and procedures. Able to explain the appropriate policies and procedures as well as when and where they apply. Creates and maintains documentation in accordance with all ISO policies and procedures.
Quality Management Systems (QMS): Information Management (ISMS) and Medical Devices (MD QMS)
- Standing – Frequently
- Walking – Frequently
- Sitting – Frequently
- Reaching with hands/arms – Frequently
- Climb or balance – Occasionally
- Stooping, Kneeling, Crouching or Crawling – Frequently
- Talking – Frequently
- Hearing – Frequently
- Seeing – Constantly
- Performing repetitive motions with arms or hands – Frequently
- Lifting/Carrying/Pushing/Pulling up to 10 lbs. – Frequently
- Lifting/Carrying/Pushing/Pulling up to 25 lbs. – Frequently
- Lifting/Carrying/Pushing/Pulling up to 50 lbs. – Occasionally
- Lifting/Carrying/Pushing/Pulling > 50 lbs. – Occasionally
- Driving – Occasionally
- Use of fine motor skills to install, service or maintain equipment – Constantly
Location: Anywhere In India
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