A large number of consumers are more open and ready to test new products or ideas. Businesses must use this opportunity to innovate and test them; the time could not be more conducive than now.
I hope the title reminds you of a famous quote from Lenin.
“There are decades where nothing happens, and there are weeks where decades happen.”—Vladimir Ilyich Lenin (1917)
This month marks the first anniversary of one such week of the last year. The disruption was certainly unwarranted (the word says it all) and unplanned for. However, it highlighted several flaws in our ecosystem at several levels.
It highlighted how our ways of doing work have many pressure points. How several things that we do daily could fall apart by just changing its medium, for example, meeting virtually instead of in-person. And why we must be agile, resilient, and well prepared at all times.
Nonetheless, it has already happened! So, what happens now? What comes after disruption?
The disruption cycle
Before we discuss the disruption cycle, please note that it is not the same as hype-cycle infographics popularised by Gartner. Hype-cycle mainly highlights trends and their relative place in the overall hype-cycle. On the other hand, the disruption cycle can be seen as a real phenomenon that repeats cyclically in our economy.
For example, think about what happened in 2008-09 during the global financial crisis (GFC). And most importantly, what was happening a few years before GFC and a few years after that. Especially after the crisis, several new small businesses sprung-up, and most of them today are significantly larger, making their mark in the ecosystem.
Every disruption, planned or unplanned, always stirs the market and displaces norms. When that happens, people get creative as there is nothing or little to lose. It results in them taking actions that, otherwise, were not possible. People take chances and play with their ideas, bring them to life.
Essentially, it is clear that innovation is almost always the usual outcome of these disruptions.
Innovation is almost always the usual outcome of disruptions. However, the scale and the vector are always different.
But if you think through that deeply, you will also notice that the type of innovation is different each time. The scale and the vector both are different. So, what does this mean?
The 4Ps of innovation
Innovation may happen at several levels, and it may happen in parallel. The commonly known 4Ps of innovation are the product (or service), process, position, and paradigm (also known as the mental model).
When industrialisation became mainstream, all the innovations were product based or had services component around those products. However, as new potent tools came to life, and the type of innovation changed. It became mostly the process-related innovation.
In the last two decades we saw several products that are not necessarily too different in their function but are different in form. They are digital, and digital technologies largely facilitate their process or delivery.
The global financial crisis was another blow in the economy that triggered a different innovation—position innovation, mainly because a large part of GFC resulted in many organisations’ reputational risk. So pretty much every new business played positioning and reputation card to grow.
Since then, most companies, you would realise, are more known for their reputation and positioning than their product or services, whether it is Apple, Microsoft, or anyone else.
Recent disruption has raised several fundamental questions for all of us. Most people have started to see their life differently since then. The words such as ‘purpose,’ or ‘reason for being,’ have become quite common. Customers have been questioning their way of living and buying habits. Employees have been questioning their working habits. But only a few companies have been questioning their business model and reason for being in the business.
So, if you have followed this logic to this point, you know what might be next. If you are thinking paradigm-shift based innovation is the next, you are right. It is not a guess. It is the most logical and the right way to move forward with the new normal in 2021 and ahead.
Paradigm shift-based innovation is the new way to go.
The face of the new normal
There is a huge temptation to try and predict how the new normal looks like. Many futurists are trying their hand at doing that. Almost all the big consultancies and leading firms have already published their predictions in some or other forms.
So, how does the next or new normal look like?
According to the McKinsey report, which was released a few months ago, “There will be a surge in revenge shopping.” It emphasizes, “People will prefer more community activities due to sudden freedom.”