Application Engineer, Entry At Keysight In Bengaluru

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Location: Bengaluru

Company: Keysight Technologies

Create support requests for the issues raised by Keysight customers.
Enter new customer information into the system.
Update existing customer information.
To provide telephone and email support, assisting customers with the operation and configuration of Ixia hardware and software.
Assist customers with reported product failures and take actions to resolve issues.
Identify and escalate priority issues.
Assist customers with hardware and software upgrades.
Troubleshoot hardware issues.
Help customers with Keysight Technologies equipment configuration.
Assist customers with product installation.
Assist customers with software licensing.
Achieving customer satisfaction and support metric goals

Familiarity with Keysight Technical Applications Support (K-TAS) processes, policies, case management practices, including Salesforce/Service Console CRM is highly desirable. Candidates with this skill set will have a significant advantage in this position.
Bachelor’s degree in Computer Science, Electronics and Communication Engineering, Information Technology, or a related field.
Knowledge or experience working as an Application Engineer, Technical Support Engineer, or Test Engineer.
Experience on DMM, DAQ, Power supplies, Scopes.
Understanding of Networking fundamentals, including TCP/IP, Wireless Technologies, and basic familiarity with test instruments.
Experience working with or knowledge of Keysight RF/Network instrumentation, WiFi test solutions, or automation frameworks (preferred but not mandatory).
Strong analytical, troubleshooting, and problem-solving skills.
Experience working with Windows and Linux environments, including basic configuration, command-line interface (CLI) usage, and debugging of network-related issues.
Strong customer service skills in a technical support position and the ability to align with Americas-based customers in written and live (verbal) interactions are a must.